Exchange Policy

Kazmé Scents offers exchanges only (no cash refunds) for the following issues:

  • Wrong product delivered
  • Damaged or leaking product
  • Missing items in the package
  • Manufacturing defects in the bottle, atomizer, or packaging

Exchange Requirements

Customers must:

  • Report the issue within 7 days of delivery
  • Provide clear photos/videos of the problem
  • Share proof of purchase or order confirmation
  • Return the product in its original packaging
  • Ensure at least 90% of the product remains unused

Kazmé Scents may reject exchange requests that do not meet these conditions.

Non-Exchangeable Items

Exchanges are not available for:

  • Change of mind
  • Disliking the fragrance
  • Excessively used products
  • Customer-caused damage
  • Tester samples
  • Sale or discounted items

Exchange Process

  1. Contact customer support within 7 days of receiving your order.
  2. Provide your order number and evidence of the issue.
  3. Wait for exchange approval and instructions.
  4. Return the product for inspection.
  5. Receive a replacement product once approved.

Shipping Costs

  • Kazmé Scents covers shipping if the mistake is theirs.
  • Shipping charges may apply for other approved exchanges.

Additional Terms

  • Fragrance performance may vary depending on skin chemistry and environment.
  • Product images may differ slightly due to lighting and screen settings.
  • Kazmé Scents may update this policy at any time.
  • Fraudulent or abusive claims will be rejected.
  • The company's decision on exchange eligibility is final.

Contact Information

Note: Kazmé Scents does not provide cash refunds; eligible cases are resolved through product replacement or exchange only.